Thank you for your purchase at PolarVectors.com. We appreciate your support for our Graphic Design Resources. Our Refund Policy is designed to provide clarity on the terms and conditions associated with refunds for digital art purchases. Please read this policy carefully before making a purchase.

1. Scope

This Refund Policy applies to all digital art products purchased through our website Shop.

2. Refund Eligibility

2.1 Eligible Refund Situations

Refunds will be considered in the following situations:

  • Technical Issues: If you encounter technical issues preventing you from accessing or downloading the digital artwork, please contact our customer support for assistance.
  • Unauthorized Purchases: If you believe an unauthorized purchase has been made from your account, please contact us immediately.
  • Quality Issues: If the downloaded digital artwork is materially different from the product description, we may consider a refund.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact our customer support.
  2. Provide your order number, a detailed explanation of the issue, and any relevant supporting documentation.